FAQ

Frequently Asked Questions

How do I enroll a new child in the program?
How do I enroll an existing child in a new service?
How do I change/update information about my child?
Which Club should I choose for my child?
How do I withdraw my child from the program?
Additional information not related to the enrollment process

How do I enroll a new child in the program?

Step 1: Choose Profile from tabs on top of site and select Add Member

Step 2: Answer questions regarding new child

Step 3: Select Enroll Now or go to Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose Manual Pay or Auto Pay
Choose rate for which you qualify and provide requested verification information
Hit Continue to Payment Options

Step 4: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Terms & Conditions Policy

You have enrolled your child

How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.

Step 2: on Member Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose manual payment or auto payment
Choose rate for which you qualify and provide requested verification information
Click Continue to Payment Options

Step 3: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update

Step 2: Choose the tab with the information you want to update

Step 3: Choose Edit This Information at below the information

Step 4: Edit the information you want and click Update this Information

Which Club should I choose for my child?

Our organization has 2 different club experiences that you can register for on Parent Portal.

Licensed School Age Sites

We have mutliple locations at schools in both Pasco and Richland School Districts. These clubs provide before and after school for members Kinders-12 years old. The Licensed School Age Sites have different rates for each services provided and DSHS is accepted.

Traditional Clubhouses

Our traditional clubhouses are located in Pasco, Kennewick and Prosser. These sites are open for Kinder-5th Grade with separate program space for 6th-12th graders. Elementary age memberships are $20 for the school year, and Teens' memberships are free. Traditional clubhouses are open for after school and limited hours on no school days and breaks.

For more information, please contact our Admin Office at 509-543-9980

How do I withdraw my child from the program?

Step 1: Go to Financials Section and select Services

Step 2: Identify the Child and Service you want to Withdraw

Step 3: Click on the Withdraw button for that service

*Please note that you will have to withdraw from each service separately for each child.